Unopened, unused, or untested merchandise that is re-sellable may be returned or exchanged within 30 days of the date the order was placed. The client is responsible for the shipping cost to send back. Due to sanitation reasons, used or tested items cannot be resold, therefore we cannot take it back. If you are unsure about a color match please visit a retail store near you or email a selfie to [email protected] before ordering. An online artist will assist you in color matching and send a sample with your order to try first. If an incorrect item is sent in your order, please contact us (please include order#) and we will email you a mailing label to send the item(s) back. If we are not issuing the return/exchange, please ship item(s) with a copy of the packing slip and note the return/exchange. Online orders must be returned and/or exchanged at the Houston Central location. They can be mailed back or brought to the store. This cannot be done at our other retailers or Memorial West location.
There will be a 10% restocking fee applied to any returned merchandise that was ordered online and shipped.
SALE items cannot be returned or exchanged.
In the warmer months, please ship to your office or a place where someone can accept the package. If it sits on your doorstep, the creamy products can melt. We do not replace items that melt during shipping or after delivery.
Once the tracking number says the package was delivered, we are no longer responsible for your package. If it gets stolen, we do not send a replacement package since this is out of our control. Please send to a safe place.
All returns may be mailed to 1907 Southwest Freeway, Houston, TX 77098. If we are not issuing the return/exchange, Please ship item/s with a copy of the packing slip and note the return/exchange.
KEVIN MURPHY IS FINAL SALE. NO returns or exchanges. Per contract, we are only allowed to ship KEVIN MURPHY to the following states:
If you live in any state outside of the ones listed above, our website will not allow you to complete purchase. Once you remove the Kevin Murphy items from your cart, you will be able to complete checkout with all other NON Kevin Murphy items.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Jentry Kelley Cosmetics may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Jentry Kelley Cosmetics's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Jentry Kelley Cosmetics collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Jentry Kelley Cosmetics may also use your personally identifiable information to inform you of other products or services available from Jentry Kelley Cosmetics and its affiliates.
Sharing Information with Third Parties
Jentry Kelley Cosmetics does not sell, rent or lease its customer lists to third parties.
Jentry Kelley Cosmetics may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jentry Kelley Cosmetics, and they are required to maintain the confidentiality of your information.
Jentry Kelley Cosmetics may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jentry Kelley Cosmetics or the site; (b) protect and defend the rights or property of Jentry Kelley Cosmetics; and/or (c) act under exigent circumstances to protect the personal safety of users of Jentry Kelley Cosmetics, or the public.
Tracking User Behavior
Jentry Kelley Cosmetics may keep track of the websites and pages our users visit within Jentry Kelley Cosmetics, in order to determine what Jentry Kelley Cosmetics services are the most popular. This data is used to deliver customized content and advertising within Jentry Kelley Cosmetics to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Jentry Kelley Cosmetics. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jentry Kelley Cosmetics website.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Jentry Kelley Cosmetics secures your personal information from unauthorized access, use, or disclosure. Jentry Kelley Cosmetics uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Children Under Thirteen
Jentry Kelley Cosmetics does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Jentry Kelley Cosmetics may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Jentry Kelley Cosmetics or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Jentry Kelley Cosmetics, you may opt out of such communications by Clicking the link on promotional emails from Mailchimp.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
Jentry Kelley Cosmetics welcomes your questions or comments regarding this Statement of Privacy. If you believe that Jentry Kelley Cosmetics has not adhered to this Statement, please contact Jentry Kelley Cosmetics at:
Jentry Kelley Cosmetics
1907 Southwest Freeway
Houston, Texas 77098
Effective as of July 23, 2020